FAQ
Frequently Asked Questions
Orders & Shipping
How much is shipping?
Shipping is free on every order, with no minimum. The price you see at checkout is the price you pay.
How long will my order take?
Orders are processed in 1–2 business days, and delivery takes 7–12 business days after shipping.
Total: roughly 8–14 business days from order to doorstep.
How do I track my order?
As soon as your order ships, we email you a tracking link. Just click it to see where your watch is.
Allow up to 72 hours after shipping for the first update to appear — that's normal. If you haven't received your link, check your spam folder, then contact us.
Where do you ship?
Anywhere in the United States.
Can I change my address after ordering?
If your order hasn't shipped yet, yes. Email us within 24 hours with your order number and the correct address.
Once it's shipped, the address can't be changed.
Can I cancel my order?
Yes — within 12 hours of purchase, as long as it hasn't shipped. Email us with your order number for a full refund.
Will I have to pay customs or import fees?
No. Our watches are imported, and all duties are covered by us. You will never be asked to pay extra on delivery.
The Watches
What movement do Vanetto watches use?
Quartz. We chose quartz deliberately: it's accurate to within seconds a month, requires no winding, and needs almost no maintenance. The full specification is listed on every product page.
Are Vanetto watches made in Italy?
No — and we won't pretend otherwise. Vanetto is Italian-inspired in design, drawing on the golden age of Italian style. Our watches are imported.
Can I wear my watch in the water?
Our watches are water-resistant, not waterproof. They handle rain, splashes, and handwashing without issue.
They are not designed for swimming, showering, or diving, unless the product page explicitly states otherwise. Check the water resistance rating on the piece you're considering.
What size are the watches?
Case diameter is listed on every product page — most of our pieces sit between 38mm and 42mm, the classic range for a dress watch.
Can I change the strap?
Yes. Most of our straps use standard spring bars and can be swapped for any strap of the same lug width, which is listed on each product page.
How do I care for my watch?
- Wipe the case with a soft, dry cloth
- Keep leather straps away from prolonged water and direct heat
- Avoid contact with perfumes, solvents, and lotions
- Store it somewhere dry, ideally in its box
How long does the battery last?
Typically 2 to 3 years with normal wear. Any watchmaker or jeweler can replace it inexpensively.
Returns & Problems
My watch arrived damaged or faulty. What now?
Email us within 30 days of delivery with your order number and clear photos of the problem.
Our team reviews it within 7 business days. If approved, you choose: a full refund or a replacement. Shipping is on us — you won't pay anything to resolve a defect.
Can I return a watch because I changed my mind?
We don't accept returns for change of mind.
Every detail — case size, materials, movement, water resistance, strap width — is on the product page. And if anything is unclear, write to us before you order. We'd rather answer ten questions than have you receive something that isn't right for you.
My order hasn't arrived. What should I do?
Check your tracking link first. If it's been more than 20 business days since shipping, contact us — we'll investigate with the carrier and either send a replacement or refund you in full.
Tracking says delivered, but I don't have it.
Check with neighbours and around your property, and confirm the address on your order. If it still hasn't turned up after 48 hours, contact us and we'll sort it out with you.
Payment & Security
What payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express, Discover — plus Apple Pay, Google Pay, PayPal, and Shop Pay.
Is my payment secure?
Yes. Every page of our site uses SSL encryption, and payments are handled by PCI-DSS compliant processors. We never see or store your full card number.
Why does "VANETTO" appear on my statement?
That's us. Vanetto is operated by Martoni Business LLC.
About Vanetto
Who is behind Vanetto?
Vanetto is a watch brand operated by Martoni Business LLC, based in St. Petersburg, Florida.
We design for men who believe that elegance doesn't need to announce itself — and that a well-made watch should be within reach of the man who appreciates it, not just the man who inherited one.
Do you have a physical store?
Not yet. Vanetto is online only, which is part of how we keep our pieces at the price they are.
How do I get in touch?
Email: 【AGUARDANDO DOMÍNIO — support@vanetto.com】 — we reply within 2 business days.
Phone: +1 (727) 291-0132 — Monday to Friday, 9:00 AM – 5:00 PM EST.