Refund policy

Returns & Refunds

Damaged or Defective Watches

If your watch arrives damaged or with a manufacturing defect, we'll make it right — at no cost to you.

How it works

  1. Email us within 30 days of delivery with your order number, a description of the problem, and clear photos showing the issue.
  2. Our team reviews your claim within 7 business days.
  3. If approved, you choose: a full refund or a replacement watch.

Shipping is on us. If a replacement is sent, or if we need the item back, we cover the shipping cost. You will never pay to resolve a defect.

What counts as a defect

  • The watch arrives broken, scratched, or damaged
  • The movement doesn't work, or stops working
  • The strap, clasp, or crown is faulty
  • You received the wrong item

What is not covered

  • Damage caused after delivery — drops, water beyond the stated resistance, or misuse
  • Normal wear and tear
  • Change of mind, or not liking the style or fit once it arrives
  • Claims made more than 30 days after delivery

Change of mind

We do not accept returns for change of mind. Every detail — dimensions, materials, movement, and finish — is listed on the product page, and we're happy to answer any question before you order.

Cancelling an order

You can cancel your order within 12 hours of purchase, as long as it hasn't shipped, for a full refund. Email us with your order number.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take one additional billing cycle to appear on your statement.

Contact Us

Email: 【AGUARDANDO DOMÍNIO — support@vanetto.com】
Phone: +1 (727) 291-0132 — Monday to Friday, 9:00 AM – 5:00 PM EST
Address: Martoni Business LLC (dba Vanetto), 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States