Refund policy

Returns & Refunds

30 Days to Change Your Mind

If the watch isn't right, you have 30 days from the day it arrives to request a full refund. There doesn't need to be anything wrong with it — not liking it is reason enough.

How it works

  1. Email us within 30 days of delivery with your order number and a line about why the watch isn't right for you.
  2. Attach clear photos of the watch and a short video — a few seconds is enough — showing the piece you received. This is how we confirm the item and the condition it is in.
  3. We review within 7 business days and email you our decision.
  4. If approved, you get a full refund — and you keep the watch.

There is nothing to ship back, and nothing for you to pay. Sending a watch back to us would cost more than we could recover from it, so we ask for images instead of a parcel. That keeps the process free for you and lets us verify the order without anything being shipped.

Why we ask for photos and video. Since the watch never comes back to us, they are the only way we can confirm what arrived and what state it is in. Requests without them can't be approved.

We may also decline where the images don't show the item from the order, or where there is clear evidence of abuse — for example, repeated requests from the same customer or delivery address.

Damaged or Defective Watches

If your watch arrives damaged or with a manufacturing defect, we'll make it right — at no cost to you.

How it works

  1. Email us within 30 days of delivery with your order number, a description of the problem, and clear photos showing the issue.
  2. Our team reviews your claim within 7 business days.
  3. If approved, you choose: a full refund or a replacement watch.

Shipping is on us. If a replacement is sent, we cover the shipping cost. You will never pay to resolve a defect.

What counts as a defect

  • The watch arrives broken, scratched, or damaged
  • The movement doesn't work, or stops working
  • The strap, clasp, or crown is faulty
  • You received the wrong item

What is not covered

  • Damage caused after delivery — drops, water beyond the stated resistance, or misuse
  • Normal wear and tear
  • Requests made more than 30 days after delivery
  • Requests sent without the photos and video described above

Cancelling an order

You can cancel your order within 12 hours of purchase, as long as it hasn't shipped, for a full refund. Email us with your order number.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take one additional billing cycle to appear on your statement.

Contact Us

Email: support@vanettocompany.com
Phone: +1 (727) 291-0132 — Monday to Friday, 9:00 AM – 5:00 PM EST
Address: Martoni Business LLC (dba Vanetto), 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States