Track Your Order

Every Vanetto order ships with tracking. Here is how to find yours, what the timeline looks like, and what to do if something seems wrong.

1. Find your tracking link

As soon as your order ships, we email you a shipping confirmation containing your tracking number and a direct tracking link. Open that email and click the link — it takes you straight to the carrier's page for your parcel.

If you have an account with us, your orders and their tracking numbers are also listed under your account.

Cannot find the email? Check your spam or promotions folder first, and search for vanettocompany.com. If it is not there, email us with your order number and we will resend it.

2. Give the first scan 72 hours

It is normal for a tracking number to show no movement for the first 72 hours after you receive it. The number is created when the label is printed, and the carrier's system only updates once the parcel is physically scanned into their network.

A tracking link that says "not found" or "label created" on day one is not a problem. It usually resolves on its own.

3. The timeline

Stage	How long
Processing — we prepare and pack your order	1–2 business days
In transit — after it ships	7–11 business days
Total, from order to your door	8–13 business days — about 12 to 18 calendar days

Business days are Monday to Friday, excluding U.S. federal holidays. These are estimates: carrier delays, weather and peak season can affect them. The same window appears on every product page and in our Shipping Policy.

4. If your tracking has not moved

Tracking sometimes sits still for a few days mid-route, particularly during a carrier handover. That is normal and the parcel is usually moving.

If 20 business days have passed since your order shipped and it still has not arrived, email us. We open an investigation with the carrier and either send a replacement or issue a full refund — the conditions are in our Shipping Policy.

If you added Shipping Protection to your order, there is no waiting period. Write to us as soon as tracking stops moving.

5. If it says delivered and you do not have it

Check with anyone else at the address, look in the usual safe spots, and check with your building's front desk if you have one. Carriers occasionally mark a parcel delivered a few hours before it physically arrives.

If it still has not appeared after 24 hours, email us with your order number and we will take it up with the carrier.

If you added Shipping Protection, this situation is covered: you receive a replacement or a full refund, rather than only a carrier investigation.

6. Wrong address

If you spot a mistake in your shipping address, email us within 24 hours of ordering. If the order has not shipped yet, we will correct it. We cannot be responsible for an order delivered to an address entered incorrectly at checkout.

7. Contact us about an order

Please include your order number — it is in your order confirmation email and it lets us help you on the first reply.

Martoni Business LLC (dba Vanetto)
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

Email: support@vanettocompany.com
Contact form: vanettocompany.com/pages/contact
Phone: +1 (727) 291-0132 — Monday to Friday, 9:00 AM – 5:00 PM EST

Our customer service is available from Monday to Friday between 9:00 AM and 5:00 PM EST. We reply within 2 business days.